e-Flow®
Customer Feedback
A perfect solution designed to collect information and hard data from different groups at your Company: customers, staff and providers, from multiple channels and at the same time.
"e-Flow Customer Feedback is the best product to conduct several surveys simultaneously. It makes easier the process of taking decisions and improves the quality of service"
Fernando De Micheli - General Manager at Sidesys IT Solutions
Go!We improve service by developing a model of 3 simple steps:
The customer is given the opportunity to answer a survey according to different parameters
The customer opinion is obtained and associated to the appointment, branch and the whole customer experience
This information generates results represented by graphics and spreadsheets
You are able to collect data about the client and
the whole customer experience within a temporary range set by filters.
Actually customer satisfaction is one of the most influential factors affecting compliance successful organizational objectives.
100% Web
It works in an independent way
Customers can generate, consult, modify and cancel appointments any time
Systematic and standard data collection
Several surveys conducted at the same time
Integrated data in each one of your offices
It makes easier the process of taking decisions