Do you need to provide customized
service to your customers optimizing
time and processes
?

e-Flow®
Queue Management

You will be able to customize , order and optimize your customer service process, reaching the highest standards of service , productivity and quality, also generating a kinder customer service.
e-Flow®Queue Management
"e-Flow® Queue Management system implementation is fast and practical, which allows a precise control”

Eliana Castillo – Quality Service Manager of General Direction of Intern Taxes (GDIT) – República Dominicana -

Go!

How does it work?

e-Flow® is an integrated solution designed to manage flows, which improves the efficiency of the whole customer service process.

The customer arrives at the branch, touches the screen to select an option.

After getting his turn, the customer is alerted about his turn through our monitor.

The customer goes to the window to be served.

Graphic
Reports

eFlow® integrates data from all branches , making easier the supervision and fulfillment of service levels . It also integrates performance insights , operational efficiency , and decision making.

Reportes Gráficos
Reportes Gráficos

Main
Characteristics

Service Cloud
Alternative

Service CloudAlternative

Hosted by Sidesys
No server investment
No based software investment
Automatic Update

Integration with
Other systems

Integration with  Other systems

Interaction with other CORE systems
Data Segmentation
Messaging
Process Automation

Complementary
Modules

e-Flow® has different modules to customize even more our products so as to reach the kind of service you want.

Scheduled
and automatic service

Priority according
to waiting times

Levels of Service
and Alerts

Customer
Identification

Voice
Calls


Geolocation